FAQ

How do I register for Time-Slot?

As self-collector: please register using the form on the page https://login.time-slot.com/index/register
As a freight forwarder: You will automatically receive your login details when you create a booking/account in SAP through the shipping department of the respective plant that you supply.
As an interested party regarding the tool: Please contact support. Contact details can be found in the legal notice.

How do I access my Time-Slot booking?

Please ensure that you have a login.
Log in, you will be taken to an interface where the "Book" field appears in the top right-hand corner.
Check the box and search for your transport number, which was previously entered by the expedition of the respective plant, and enter the required data.

I would like to register my colleagues in the account. Is that possible?

Yes, this is possible
Please contact the responsible expedition of the respective plant
If you have any questions or problems with the authorization, please inform Time-Slot Support

I speak neither German nor English. Is there a translated version of the program?

Please use Google Chrome.
Google Chrome offers automatic translation, which translates content into your chosen browser language.
Please note the information in the manual. The free service https://www.deepl.com will help you to understand the documents.

How much does a booking in Time-Slot cost and how is it billed? Version of the program?

A one-off fee of €1 plus 19% VAT is charged for each booking made
Bookings are collected up to 100 bookings per month and billed at the end of each month
If there are fewer than 100 bookings in a month, the total sum of all bookings for the year will be charged in December.

How is the booking transferred?

A booking is provided by the customer's system (in many cases Rigips or Saint-Gobain).
The number is then entered into the Time-Slot system.
You can book via your account.

I forgot my password / can't log in – what should I do?

First, check for typos (email, upper/lower case) and whether you are using the correct login details.
A "Forgot password" function is available; please use this.
If you cannot reset your password or your account is blocked, please contact the relevant expedition or Time-Slot Support.

I am a freight forwarder, but I have not received any login details—why?

If you are picking up your order yourself, please register at https://login.time-slot.com/index/register
If you are already registered, please notify support so that we can merge your accounts.

Can I book multiple works/locations with one account?

Yes, but this depends on your permissions.
If you need to book additional works, contact the responsible dispatch department of the respective plant for activation/assignment; if you have permission issues, contact Time Slot Support.

Where can I find my shipping number / what if I don't have one?

To make a booking, you will need the transport number, which is entered in advance by the shipping department of the respective plant.
If you do not have a transport number or cannot find it, first check with the responsible shipping department (e.g., whether it was entered correctly).

I can't find any free slots – what can I do?

Check whether you have selected the correct time period/day and whether filters (if available) are set.
If there are still no slots available: Contact the responsible plant dispatch department to clarify alternatives/rules (e.g., additional windows, priorities).

Can I change or cancel a booking?

Whether and how changes/cancellations are possible often depends on the factory rules and the status of the booking.
Check the manual or clarify the process with the responsible shipping department; in case of technical problems, contact support and provide the transport number.

I have made a booking – will I receive confirmation? Where can I see the status?

After logging in, you can view bookings in the tool (depending on the interface, e.g., booking overview/status).
If you cannot find a confirmation, check whether the booking has actually been completed and whether the data was complete; if in doubt, contact the responsible shipping department/support.

How do I register colleagues, and what rights do they have?

Yes, colleague registration is possible.
The attachment/assignment is carried out by the responsible shipping department of the respective plant.
If you encounter problems with authorizations, contact Time Slot Support.

I don't see the "Book" button – why?

Ensure that you are logged in and that the account has the necessary rights.
If access is generally available but "Book" is missing, this is often due to a lack of authorization or assignment (e.g., plant/transport number). In this case, please contact Expedition/Support.

Which browsers are supported?

For translations, we recommend Google Chrome (auto-translation).
For optimal functionality, please use an up-to-date browser; if display issues occur, please update Chrome/Firefox/Edge and clear your cache.

I don't speak German/English – what is the best course of action?

Additional translations, e.g. into French, are in the pipeline.
Use Google Chrome for automatic translation; you can also use DeepL to better understand the manual content.

How are the costs calculated and when will I be billed?

A one-time fee of €1 plus 19% VAT is charged for each booking made.
Billing is monthly up to 100 bookings/month; if there are fewer than 100 bookings in a month, the annual total will be billed in December.
We reserve the right to issue monthly or quarterly invoices for 50 or more bookings in the event of high demand.

Where can I get an invoice / how can I change invoice details?

Invoicing follows the stored billing logic (see Costs/Billing).
For changes to invoice data (company, address, VAT ID), a defined contact method should be specified (support or responsible department) to ensure audit compliance.

Who should I contact for which problem (shipping vs. support)?

Expedition (work): Topics related to transport numbers, booking system/assignment, colleague registration/approvals.
Time slot support: Technical problems, login/authorizations, system errors.
Prospective customers: Contact via support/legal notice.