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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line

About us

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Frequently asked questions and problems:

Please read the manual, which is available in German and or English for forwarding agencies. Frequently asked questions can be clarified without detours by taking a look at the manual.

How do I register in Time-Slot?
  1. As a self-collector: Please register using the form on the page
  2. As a forwarding agent: You will automatically receive your login data when you create a booking/account in SAP through the expedition of the respective plant you supply.
  3. As an interested party regarding the tool: Please contact the support, contact details can be found in the imprint.
How do I get to my time slot booking?
  1. Please make sure that you have a login.
  2. Log in, you will get to an interface, where the field "Book" appears in the upper right corner.
  3. Click on the field and search for your transport number, which was previously entered by the expedition of the respective plant and enter the required data.
I would like to register my colleagues in the account. Is this possible?
  1. Yes, this is possible.
  2. Please contact the responsible expedition of the respective plant.
  3. If you have any questions or problems with the authorisation, please inform the Time-Slot Support.
I speak neither German nor English. Is there a translated version of the programme?
  1. Please use Google Chrome.
  2. Google Chrome provides an automatic translation which translates content into your chosen browser language.
  3. Please refer to information in the manual. The free service will help you to understand the documents.
What does a booking in Time - Slot cost and how is it billed?
  1. For a booking there is a one-time fee of 1 € plus 19% VAT per booking made.
  2. Bookings are collected up to 100 bookings per month and invoiced at the end of each month.
  3. If less than 100 bookings occur in a month, the total sum of all bookings of the year will be settled in December.
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